![]() BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Needless to say I will never order from Kathy Kuo again.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Because I ordered and paid about 4 months ago now I cant even go through my credit card company to dispute the charge and just have this damaged table I cant do anything with. However its been yet another week and I have now had no one contact me over 2 weeks from delivery and trying to get a response. I also chatted with a representative via the online website chat and was finally assured that my email requests were going through the claims process and she submitted my request again for returning the table for a full refund. *** contacted **************** 3 times now via email to send pictures and request for return and refund and have received zero response. Unfortunately, after accepting the shipment and opening the box for assembly, two of the corners were badly damaged. They did appropriately estimate the shipping time and around the expected time, I was contacted to schedule delivery. While it was a long estimated shipping time of over 3 months, I was willing to wait for this beautiful table. I ordered an expensive, large coffee table from Kathy Kuo back in mid-May 2022. Read MoreĬliff notes: DO NOT ORDER FROM KATHY KUO. Kathy Kuo Home, youre not doing yourself any favors. ![]() This is no way to conduct a business.I was happy to warn a friend who was on their website last night who got an earful about what a nightmare this place is. ![]() I also expect resolution before the weekend - I am not going to have furniture out in the lments to be destroyed, irritating my neighbors. I have had to skip work meetings to be home for botched deliveries, have had to take calls, handle emails and texts - at this point I expect some sort of restitution. ![]() Now I have a giant box in the front yard, no responses from the marble top delivery and assembly people who promised same-day follow-through, one big regret and ***** advice - DO NOT BUY ANYTHING FROM KATHY KUO HOME.Kathy Kuo needs to make this right. Instead, I have been continually hounded by different delivery services and he never followed through on his promise. I received a credit at that time for the White ***** delivery service of $199 and another small credit of $210 that I was offered to satisfy, and was assured by a manager that he would coordinate everything going forward. Right now, after the second delivery debacle, there is a 320 lb box containing only an island base sitting outside my front door.The first attempt to deliver was actually just two marble island tops. I originally ordered the ****** island from Kathy Kuo Home on 2/16/23 and paid $4,134.93, which included the White ***** delivery and assembly in my room of choice and hauling off of all packaging. ![]()
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